top of page

🚚 Shipping Policy – Astro Healing Universe
Last Updated: August 22, 2025

At Astro Healing Universe, we are committed to delivering your spiritual products — yantras, oils, rudraksha, and healing kits — with utmost care and on time. This Shipping Policy explains how we handle delivery, timelines, and related matters.

📦 Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.

  • Personalized or energized items (e.g., yantras, healing oils) may require an additional 2–4 days for preparation before dispatch.

  • Orders are not shipped or delivered on Sundays or public holidays.

🚀 Shipping Partners

  • We ship across India via Shiprocket, which connects us to leading courier partners such as Delhivery, Blue Dart, DTDC, XpressBees, Shadowfax, and India Post.

  • Courier partner allocation is automated based on pin code serviceability, speed, and reliability.

⏱️ Estimated Delivery Timelines

  • Metro Cities (Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata): 5-7 business days

  • Tier 2 & Tier 3 Cities: 7-10 business days

  • Remote/Outstation Locations:10-15 business days(Please note: delivery times are estimates and may vary due to courier delays, unforeseen circumstances, or natural factors beyond our control.)

🌍 International Shipping

  • All orders are processed within 1–2 business days after payment confirmation.

💰 Shipping Charges

  • Cash on Delivery (COD): ₹50 extra service charge (where available)

  • Free Shipping: Prepaid Orders qualify for free standard shipping.

📦 Order Tracking

  • Once dispatched, you will receive an SMS/Email with a Shiprocket tracking link to monitor your shipment.

  • Tracking updates may take up to 24 hours to reflect on the courier website.

📬 Delivery Policy

  • Customers must provide a complete and accurate delivery address including pin code, landmark, and phone number.

  • If the courier is unable to deliver after 3 attempts, the package will be returned to us. Re-shipping charges may apply.

🚫 Undeliverable Packages

  • •Astro Healing Universe is not responsible for failed delivery due to incorrect address, unavailability of recipient, or refusal to accept delivery.

  • In such cases, re-delivery will be arranged at additional shipping cost.

📦 Damaged / Missing Packages

  • If your package arrives damaged or tampered, please refuse delivery and inform us immediately.

  • For accepted parcels, any claims of missing/damaged products must be raised within 48 hours of delivery with photos/videos as proof.

🔄 Returns & Refunds

  • For return/refund eligibility, please check our Return & Refund Policy.

  • Shipping charges are generally non-refundable unless the return is due to our error.

bottom of page