🚚 Shipping Policy – Astro Healing Universe
Last Updated: August 22, 2025
At Astro Healing Universe, we are committed to delivering your spiritual products — yantras, oils, rudraksha, and healing kits — with utmost care and on time. This Shipping Policy explains how we handle delivery, timelines, and related matters.
📦 Order Processing
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All orders are processed within 1–2 business days after payment confirmation.
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Personalized or energized items (e.g., yantras, healing oils) may require an additional 2–4 days for preparation before dispatch.
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Orders are not shipped or delivered on Sundays or public holidays.
🚀 Shipping Partners
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We ship across India via Shiprocket, which connects us to leading courier partners such as Delhivery, Blue Dart, DTDC, XpressBees, Shadowfax, and India Post.
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Courier partner allocation is automated based on pin code serviceability, speed, and reliability.
⏱️ Estimated Delivery Timelines
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Metro Cities (Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata): 5-7 business days
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Tier 2 & Tier 3 Cities: 7-10 business days
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Remote/Outstation Locations:10-15 business days(Please note: delivery times are estimates and may vary due to courier delays, unforeseen circumstances, or natural factors beyond our control.)
🌍 International Shipping
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All orders are processed within 1–2 business days after payment confirmation.
💰 Shipping Charges
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Cash on Delivery (COD): ₹50 extra service charge (where available)
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Free Shipping: Prepaid Orders qualify for free standard shipping.
📦 Order Tracking
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Once dispatched, you will receive an SMS/Email with a Shiprocket tracking link to monitor your shipment.
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Tracking updates may take up to 24 hours to reflect on the courier website.
📬 Delivery Policy
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Customers must provide a complete and accurate delivery address including pin code, landmark, and phone number.
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If the courier is unable to deliver after 3 attempts, the package will be returned to us. Re-shipping charges may apply.
🚫 Undeliverable Packages
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•Astro Healing Universe is not responsible for failed delivery due to incorrect address, unavailability of recipient, or refusal to accept delivery.
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In such cases, re-delivery will be arranged at additional shipping cost.
📦 Damaged / Missing Packages
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If your package arrives damaged or tampered, please refuse delivery and inform us immediately.
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For accepted parcels, any claims of missing/damaged products must be raised within 48 hours of delivery with photos/videos as proof.
🔄 Returns & Refunds
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For return/refund eligibility, please check our Return & Refund Policy.
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Shipping charges are generally non-refundable unless the return is due to our error.